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[DRAFT: needs legal review before launch]

Privacy policy

What we collect, why we collect it, and who else sees it. Written to be read.

Last updated [DATE] · Applies to cubbon.in
The short version
  • We collect only what we need to sell, ship and support your order.
  • Payments run through Razorpay. We never see or store your card or UPI details.
  • We do not sell your data, and we do not send marketing unless you ask for it.
  • You can ask us for a copy of your data, a correction or deletion at any time.
The full text below is what counts. This box is a summary.

1. What we collect

When you order
Name, WhatsApp number, email, shipping address and PIN code.
When you pay
Razorpay handles the payment. We receive a payment reference and status, not your card or UPI details.
When you sell to us
Device details, condition, photos you send and your pickup address. [ID OR INVOICE PROOF, IF REQUIRED BY LAW]
When you rent
[RENTAL KYC: what is collected and why]
When you browse
[ANALYTICS TOOL AND COOKIES USED, OR STATE THAT NONE ARE]

2. Why we use it

  • To confirm, source, ship and track your order.
  • To send order updates on WhatsApp and the GST invoice by email.
  • To handle returns, warranty claims and support questions.
  • To meet tax and legal record-keeping duties.
We do not use your number or email for marketing unless you opt in. [CONFIRM]

3. Who we share it with

Only the services needed to complete your order, and only the fields they need.

Razorpay
Payment processing.
[COURIER]
Name, phone, address, for delivery and return pickup.
[WHATSAPP BUSINESS PROVIDER]
Your number and the messages we exchange.
[HOSTING AND EMAIL PROVIDERS]
Storage and delivery of invoices.

We do not sell or rent personal data to anyone. We disclose it to authorities only when the law requires it.

4. How long we keep it

Order and invoice records are kept for as long as tax law requires. [RETENTION PERIOD] Support chats and sell or rent enquiries that did not become an order are deleted after [ENQUIRY RETENTION PERIOD].

5. Devices you sell to us

Sign out of your accounts before pickup. Every device we buy is wiped on our bench before anything else happens to it. [DATA WIPE METHOD AND PROOF]

6. Your rights

Under the Digital Personal Data Protection Act, 2023 you can ask us to:

  • Tell you what personal data we hold about you.
  • Correct or update it.
  • Delete it, where we are not required by law to keep it.
  • Withdraw consent you gave earlier.
  • Name someone to exercise these rights on your behalf.

Message us or write to the grievance officer below. We respond within [RESPONSE TIME].

7. Security

[SECURITY MEASURES: access control, encryption, who on the team can see customer data]. If a breach affects your data, we will tell you and the Data Protection Board as the law requires.

8. Changes to this policy

If we change this policy in a way that affects you, we will post the new version here with a new date and tell existing customers on WhatsApp. [CONFIRM]